Effective Date: 01 January 2025
1. Introduction
The Africa Travel Concierge Pty Ltd (“TAT Concierge,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for clients in the European Union.
2. What is Personal Information?
Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. This includes names, contact details, identification information, and other details you provide to us.
3. What Personal Information We Collect
We may collect the following types of personal information:
Name, address, and date of birth
Contact details (email, phone number)
Passport and identification details
Payment information (e.g., credit card details, billing address)
Travel preferences, dietary requirements, and medical information (if provided)
IP address and browsing data (if using our website)
4. How We Collect Personal Information
We collect personal information directly from you when you:
Make a booking or inquiry
Subscribe to our newsletter or mailing list
Interact with our website, email, or social media
Provide information via third parties, such as travel agents or group organizers
We may also collect information indirectly from third parties you authorize, such as other clients booking on your behalf.
5. How We Use Your Personal Information
We use your personal information to:
Provide travel concierge services, including bookings and itinerary management
Process payments and manage billing
Communicate with you regarding your bookings and services
Send marketing communications, where you have opted in
Comply with legal obligations
6. Disclosure of Personal Information
We may share your personal information with:
Third-party suppliers, such as airlines, hotels, and tour operators, to facilitate your bookings
Payment processing providers to process transactions
Government authorities, if required by law or for compliance purposes
We take reasonable steps to ensure that third parties comply with privacy obligations when handling your information.
7. Data Storage and Security
We store personal information securely using physical and electronic safeguards, including:
Encryption, firewalls, and secure servers for electronic data
Restricted access to physical records
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Yes, it’s recommended to have a separate Privacy Policy distinct from your Terms and Conditions. A Privacy Policy is a legal requirement under the Privacy Act 1988 (Australia) if your business collects personal information and meets the Australian Privacy Principles (APPs). It's also vital for General Data Protection Regulation (GDPR) compliance if your services extend to European customers. This document focuses solely on how personal data is handled.
Below is a draft Privacy Policy for The Africa Travel Concierge Pty Ltd:
Privacy Policy
Effective Date: [Insert Date]
1. Introduction
The Africa Travel Concierge Pty Ltd (“TAT Concierge,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) for clients in the European Union.
2. What is Personal Information?
Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. This includes names, contact details, identification information, and other details you provide to us.
3. What Personal Information We Collect
We may collect the following types of personal information:
Name, address, and date of birth
Contact details (email, phone number)
Passport and identification details
Payment information (e.g., credit card details, billing address)
Travel preferences, dietary requirements, and medical information (if provided)
IP address and browsing data (if using our website)
4. How We Collect Personal Information
We collect personal information directly from you when you:
Make a booking or inquiry
Subscribe to our newsletter or mailing list
Interact with our website, email, or social media
Provide information via third parties, such as travel agents or group organizers
We may also collect information indirectly from third parties you authorize, such as other clients booking on your behalf.
5. How We Use Your Personal Information
We use your personal information to:
Provide travel concierge services, including bookings and itinerary management
Process payments and manage billing
Communicate with you regarding your bookings and services
Send marketing communications, where you have opted in
Comply with legal obligations
6. Disclosure of Personal Information
We may share your personal information with:
Third-party suppliers, such as airlines, hotels, and tour operators, to facilitate your bookings
Payment processing providers to process transactions
Government authorities, if required by law or for compliance purposes
We take reasonable steps to ensure that third parties comply with privacy obligations when handling your information.
7. Data Storage and Security
We store personal information securely using physical and electronic safeguards, including:
Encryption, firewalls, and secure servers for electronic data
Restricted access to physical records
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.
8. Your Rights
Under Australian Privacy Law:
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Under GDPR (for EU clients):
You have additional rights, including:
The right to erasure (right to be forgotten)
The right to data portability
The right to restrict processing
The right to withdraw consent for specific uses
9. How to Access or Correct Your Information
You can request access to or correction of your personal information by contacting us at:
Email: info@theafricatravelconcierge.comWe will respond within 30 days and may charge a reasonable fee for repeated or excessive requests.
10. International Data Transfers
If your personal information is transferred outside of Australia, we ensure the recipient complies with privacy obligations equivalent to those under Australian law or GDPR.
11. Cookies and Website Data
Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device. By using our website, you consent to the use of cookies as outlined in our Cookie Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Updates will be posted on our website, and the effective date will be revised.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: info@theafricatravelconcierge.com